Frequently Asked Questions
How much does this service cost?
It is a free service to consumers.
Why is it free, how does the originator make money?
Once the home loan has been registered the participating banks pay the originator an outsourcing fee. This fee is not added to the costs that you incur.
What is the agreement between MortgageBond and me, the purchaser?
When you start online you consent to a credit check and share the details we need. A consultant can follow up to complete pre-qualification when you are ready.
How many forms do I need to complete?
Start with our online credit check on the homepage. For a full bond application, a consultant will use your details and guide you through any additional steps.
What information do you need?
For the online credit check we need your personal details, ID document, residential address, and monthly income and expenses. A full bond application may require additional documents later.
How many banks do you apply to?
We allow you a choice between participating banks.
Which banks do you apply to?
We apply to all the major retail banks. If you are already a client of one these banks we will apply to that particular bank first, given that you agree to do that.
Will I be able to directly compare the different packages offered?
Yes. Our consultant will explain the different packages.
How long does it take before the mortgage bond is approved?
The participating banks undertake approval in principal within 72 hours provided that they have all the relevant information.
How can I determine the status of the application process?
Your consultant will keep you updated on the application process.
Will I get documented proof of the approved loan?
Yes. Our consultant will forward the approval documentation to you.
How secure is my information?
We protect personal information under POPIA and the Code of Banking Practice. See our Privacy Policy for details.
Do you sell my information to any organisation?
No. We do not sell your information without your consent.
Do you guarantee to get me a loan?
We have established strong relationships with the participating banks, but all lending by banks is subject to your ability to afford the loan and willingness to repay.
Do you follow the registration of the mortgage until registration?
Yes. We ensure that you are kept informed through the whole process. We monitor your application, give you feedback and liaise with conveyancers.
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What Our Happy Customers Have To Say
Customer Testimonials
Such nice people to work with! Amazing and quick service and always available to help. Thank you so much for helping me and my husband in the process of buying our first home. Very happy.
Jeannie J
Hello Peter Review
Great service and went the extra mile for me.
Donovan D
Hello Peter Review
Great and efficient service, I really recommend them! The application process was quick and easy and I received a response within just a few days!
Client Review
Client Review
Simple / Transparent / Secure